Frequently asked.
Short answers to common questions. If yours isn’t here, reach out.
How does refutor score my arguments?
Scoring depends on the mode. Jury (Mediator) rates each speaker on Clarity, Reasoning, Evidence, Clash, Weighing, and Flow (1-10), then totals those scores for the verdict. Claim and evidence checks can adjust Jury results when enabled. Scores come from argument content, not voice emotion or biometrics.
What's the difference between Counter, Jury, and Record?
Counter is live pressure-testing: you speak your case and get pushed back in real time. Jury (our Mediator flow) is a live, turn-based session between people: both sides see each other's turns as the session progresses, then refutor AI delivers a shared verdict (practice feedback, not binding arbitration). Record captures a single argument (spoken or typed) and refutor AI transcribes, structures, and scores it for you.
Can I use refutor offline?
Not yet. Scoring and voice run in the cloud. Saved sessions stay in your History once they are committed; an unfinished draft on a page can be lost if you refresh before saving.
Does refutor have political opinions?
No. Prompts are written to stay neutral and argue the case in front of it, not a party line. If you find a response that feels biased, email support@refutor.com; we treat those as bugs.
Does Refutor replace formal adjudication?
No. Refutor is a pressure-testing tool. It is not a debate sport, not an argument coach, and not a replacement for competitive panels or formal adjudication when stakes are high.
Can I cancel anytime?
Yes. Open Profile settings (or Billing) and manage billing in the Stripe portal. Your plan stays active until the end of the current billing period; cancelling does not refund that period. No call-to-cancel. See "Do you offer refunds?" for exceptions.
Do you offer refunds?
Generally no. Cancel anytime and your plan stays active until the end of the current billing period; we don't prorate unused days or usage. We may refund duplicate charges, clear billing errors on our side, or cases where a sustained outage made paid features materially unavailable. Email support@refutor.com within 30 days of the charge. Organisation or invoiced billing may follow a separate agreement. Mandatory consumer rights in your country still apply.
Do you offer student or educator discounts?
Checkout supports promotion codes when we run one. Schools, universities, and classrooms should contact us for team or enterprise pricing. Classroom use requires participants to be 16+, and refutor is a practice tool only, not for formal grading, HR decisions, or competence ranking. We do not auto-verify student status in-app.
What payment methods do you accept?
Card payments through Stripe Checkout (and wallet options Stripe enables for your region, such as Apple Pay or Google Pay when available). Organization billing can also be invoiced for teams.
Are my arguments used to train AI?
Your debate content is processed by our AI provider to run the product. It is not used to train third-party models under our agreements, and we do not sell your arguments. We may keep anonymised aggregate analytics (for example usage counts) to improve reliability.
What about voice recordings?
Voice and audio used in Counter, Record, and related features are sent to our AI sub-processor for transcription and realtime responses, then the original upload is deleted as soon as processing finishes (orphaned uploads are swept within hours). Transcripts and session text stay with your account until you delete them.
GDPR / data export?
Export your data from Profile settings → Export my data (JSON of profile, sessions, patterns, and related stats). You can schedule account deletion there too; after a 30-day cooling-off window the account is permanently removed (sign back in to cancel).